About Ad Credit Purchase Limits
Effective 1 July 2025
1. Why is PropertyGuru limiting the number of Ad Credits I can purchase?
Purchase limits for Ad Credits are introduced according to your Agent Package to ensure they accommodate different levels of activity based on your business needs.
2. What are the purchase limits for different Agent Packages?
Below are the purchase limits for the respective Agent Package, effective 1 July 2025:
– Business: Unlimited Ad Credits
– Premier: 20,000 Ad Credits
– Advance: 5,000 Ad Credits
– Standard: 1,000 Ad Credits
3. What happens to my existing Ad Credit balance when this change takes effect on 1 July?
Rest assured, as we transition to the new Ad Credit structure effective 1 July, your existing Ad Credit balance will be fully honored and transferred.
4. Will my current Ad Credit balance count towards the purchase limits when this change takes effect on July 1?
Any existing Ad Credit balance you have will not count towards the new purchase limits that takes effect on 1 July. This means your current credit balance remains available for use as usual and will not affect or reduce the number of Ad Credits you can purchase under the new Ad Credit structure.
5. How will this change affect me if I downgrade my Agent Package?
Upon downgrading your Agent Package, your Ad Credit purchase limit aligns with the new package tier. This means that any Ad Credits purchased on/after 1 July will count towards your limit, which will not be reset until your next renewal.Additionally, you’ll only be able to carry over any balance Ad Credits up to your new purchase limits if you choose to downgrade your Agent Package.
Example:
You are an agent with the Advance package. You purchased 10,000 Ad Credits on 25 June and another 5,000 Ad Credits on 15 July.
If you downgrade your package to Standard on 1 August, you can only carry over 1,000 Ad Credits purchased on 15 July and will not be able to purchase more Ad Credits until your next renewal.
Rest assured that any Ad Credits purchased before 1 July remain unaffected.
6. What should I do if I require more Ad Credits than the purchase limits of my current Agent Package?
If you’d like a greater market presence and require more Ad Credits than your current Agent Package allows, please reach out to our Account Managers, who will assist you in exploring the available options.