With PropertyGuru Partner360, we believe in empowering our Agent Partners. That’s why we are committed to designing and improving our products and solutions to help grow your business and support your success as a real estate professional.

Ever recall the times when you wish to post your listings in the middle of the night, but ran out of Ad Credits? We understand this was a frustrating experience for you. But the good news is, you can now easily top-up Ad Credits online anytime, anywhere with the new Agent self-serve channel.

So you might wonder, what’s the new Agent self-serve channel all about? Read on to find out more.

What is the Agent self-serve channel?

The Agent self-serve channel is a self-service platform, allowing all active PropertyGuru Agent Partners to:

• Purchase Ad Credits anytime, anywhere at your own convenience
• Enjoy a seamless experience from checkout to payment all within a single platform (and with just a few clicks of the button)
• Receive your Ad Credits instantly upon every successful purchase (so you can take action on your listings immediately)
• Get access to online-exclusive promotions and offers (bringing you the best deals)
• Make payment in a safe and secure environment (facilitated by accredited payment gateway partners)

Can I make purchases on the AgentNet mobile app?

Currently this self-serve platform is only available on AgentNet desktop and mobile web.

What can I purchase online?

You’ll be able to purchase Ad Credits anytime, anywhere – either in

Featured Quantity (pre-defined amount) or Other Quantity (customised amount).

What are the differences between buying Featured Quantity and Other Quantity Ad Credits?

Featured Quantity Ad Credits are packaged in pre-defined quantity, so you get to enjoy a faster checkout and special promotion bundles.

Whereas Other Quantity Ad Credits allow you maximum flexibility to customise any quantity of Ad Credits you’d like to purchase and get prices based on their tiers. This means the more you invest, the more you save!

How do I make a purchase online?

We want to make your experience as smooth and frictionless as possible, so check out this step-by-step guide, “How to purchase Ad Credits online?“

Can I continue to purchase Ad Credits via my Account Manager?

Yes you may. However we strongly encourage you to purchase Ad Credits using the self-serve channel so you can benefit from:

• Online-exclusive promotions and offers

• Enjoying a faster checkout process and receiving your Ad Credits instantly!

Do I get to enjoy the same promotion if I were to purchase Ad Credits via my Account Manager?

While our goal is to ensure all Agent Partners get to enjoy the same promotions, from time to time, we might offer selected promotions which are only available online exclusively. Hence we strongly encourage you to make your purchases via this

self-serve platform.

How would I know when there’s a promotion?

To find out more about our promotions, you can do the following:

• Visit the self-serve channel via AgentNet web regularly
• Check out the Agent Offerings Promotions page regularly
• Look out for notifications via AgentNet, Email, SMS or your Account Manager

Can I make a purchase via the installment payment option?

At this moment, the installment payment option is not available, however it is expected to be ready very soon. So stay tuned for it.

Can I select the validity period of the Ad Credits I purchase?

Unless otherwise stated, all Ad Credits have a validity of 12 months and their start date will be on the day of your purchase.

We strongly encourage you to check out the validity period of the Ad Credits you buy on promotions!

There are transactions recorded on my credit/debit card statement, but they were not made by me, who can I contact for help?

We apologise for your unpleasant experience. You may contact our Customer Service at the following and provide supporting evidence of the transaction record for our investigation.

• Phone: +65 6238 5971 (Mon – Fri 9am – 6pm, closed on PH)
• Email: custcare@propertyguru.com.sg

How can I be sure that my credit/debit card information are securely stored?

PropertyGuru does not store your card information. All payments made to PropertyGuru are powered by our accredited payment gateway partner, Adyen and conforms to Level 1 PCI compliance. Your card information is encrypted and sent through a secured connection each time you make a purchase. Read up more.

For general enquiries, please reach out to our Customer Service at the following:

• Phone: 6238 5971 (Mon – Fri 9am – 6pm, closed on PH)
• Email: custcare@propertyguru.com.sg

For technical assistance, please message us via WhatsApp at 9298 1629 (Mon – Fri 9am – 9pm, closed on PH) and we will get back to you within 1 working day.