About Renewing Your Account Online
A step-by-step guide to renewing your account easily on AgentNet
We appreciate you for choosing us as your valued partner for another year. We heard you – convenience is your key priority when it comes to renewing with us (along with some additional perks!)
We invite you to renew your account online on AgentNet as it has never been easier at PropertyGuru.
Perks of Renewing Your Account Online
Renewal Discount off your chosen package
Personalised recommendation on the package that is best suited for you
Examples of renewing within the 11th month (Early Bird Renewal) of your current package:
If your current package end date falls within May 2023, you should renew your account online on AgentNet between 1 Apr 2023 – 20 Apr 2023 to be eligible.
If your current package end date falls within Jun 2023, you should renew your account online on AgentNet between 1 May – 20 May 2023 to be eligible.
If your current package end date falls within Jul 2023, you should renew your account online on AgentNet between 01 Jun – 20 Jun 2023 to be eligible.
Let’s Get Started
*All images below are sample illustrations.
The following scenario is based on an Agent who is currently on an Advance Package.
#1: Login to AgentNet. You can click on Renew Online either from the left panel of your AgentNet Dashboard or in the dropdown of your Profile on the top navigation bar.
#2: Select a package for renewal. We have carefully analysed your usage and provided a personalised recommendation on the package that is best suited for you.
Tip: You can click on Recommended For You for further insights on why this package best suits your needs, as well as further details on package comparisons.
#3: Select the start date of your package. The default start date is set as one day after the expiry of your current package. You will be able to customise the start date of your renewal package as well as the start date of your free Ad Credits by clicking on each individual pencil icon.
Note: The latest start date you will be able to select for your renewal package is the last day of your current package’s expiry month. E.g. If your current package ends on 16 Oct 2023, the latest start date you would be able to select for your renewal package would be 31 Oct 2023.
Tips for deciding the start date of your renewal package:
Use up the bundled Ad Credits that comes with your current package entitlements before your renewal package start date. Any unused bundled Ad Credits will expire upon activation of your renewal package.
Avoid selecting a start date for your renewal package that is after your current package end date, as you will not have access to AgentNet in the interim period. This also means that you will not be able to use your free Ad Credits during this interim period.
Review the selection of your start date carefully as you will be unable to make any changes once payment and order has been completed.
#4. Upon reviewing of your renewal package details, you can now proceed to make payment by clicking on Checkout.
#5. Select your preferred mode of payment and enter your details accordingly. Your card details are encrypted and sent over a secured connection. You can be assured that no personal card data is stored by PropertyGuru.
You have now completed your account renewal! You will receive an e-mail to notify you once your payment is successful. You will also receive an SMS once your order has been confirmed.
You will be notified by an additional SMS once your renewal package has been activated on your selected start date.
We will be happy to share with you some great benefits upon your online renewal and walk you through the entire process. You can schedule a callback easily with these two steps.
Step 1: Click on Request Callback at the bottom of your renewal page.
Step 2: Select the preferred date and time at your convenience.
That’s it! Our dedicated Renewals Team will reach out to you at the date and time you have selected to answer any questions you may have.
Frequently Asked Questions
Can I renew my package on the AgentNet Mobile App?
No. Online renewals on the Self-serve Channel is available only on AgentNet Desktop and Mobile Web.
Is there any package price difference should I choose to renew on either the Self-serve Channel or through a Salesperson?
No. All package prices remain the same. Your loyalty discount will also be applied accordingly at checkout.
Can I adjust the start date of my renewal package?
Yes. You can adjust the start date before payment is made. You will be unable to make any changes once payment and order has been completed.
What are the payment methods available?
For online renewals on the Self-serve Channel, you may select between credit card payments (one-time) or credit card instalments on either a 6-month or 12-month interest-free plan. Kindly be advised to check your payment method before making payment as you will be unable to make any changes once payment and order has been completed.
What happens if my account has already expired? I no longer have access to AgentNet to do an online renewal.
You may contact our dedicated Renewals Team for assistance at the following:
Phone: +65 65729296 (Mon – Fri 9am – 6pm, closed on PH)
Our Renewals Team will be able to assist you by sending you a unique link to do an online renewal without the need to log in to AgentNet.
You may click on the unique link being sent to you and easily follow-through from Step 2 onwards above. Note that for security, an OTP would be requested to verify your identify.