To enhance your AgentNet account security, effective immediately today – 14th March 2025, we will be implementing 2FA (Two-Factor Authentication) on all AgentNet accounts.

Steps to follow:

1. Upon logging in to AgentNet via your username and current password, you will be prompted to enter a 2FA code.
2. This code will be sent via SMS to your registered mobile number linked to your PropertyGuru account.
3. After validating the 2FA code, you will be able to access AgentNet as per normal.

Why is there a sudden 2FA implementation?

In February 2025, cybersecurity experts identified a global security incident where password-stealing malware compromised approximately 284 million email addresses and passwords from personal devices via keylogging techniques.

Hence, as a preventive security measure, we’re implementing 2FA. While PropertyGuru’s systems remain secure, this additional layer of protection will help safeguard your account.

What does this mean for me?

• PropertyGuru agent accounts will now be protected by 2FA (Two-Factor Authentication)
• All agent accounts will be logged-out on 14th March, and will require to log in again via 2FA.
• 2FA will be mandatory for all PropertyGuru accounts to enhance your security.
• We highly recommend you change your password immediately and regularly.

Thank you for your co-operation and we continue to partner with you in ensuring the best security and protection on your AgentNet account.

If you have any questions or concerns, please reach out to any of your agency’s dedicated Account Managers. Alternatively, email our Customer Service team at custcare@propertyguru.com.sg.

Best regards,

PropertyGuru Singapore

Frequently Asked Questions

1. What is 2FA (Two-Factor Authentication)?
   Two-Factor Authentication (2FA) is a security system requiring two types of identification for access. It protects online accounts from unauthorized access. 2FA involves using a password or PIN and an additional passcode sent to the user’s phone.
2. How does 2FA work?
   Upon logging in to AgentNet via your username and current password, you will be prompted to enter a 2FA code. This code will be sent via SMS to your registered mobile number linked to your PropertyGuru account. Upon entering the 2FA code, you will be able to access AgentNet as per normal.You can also opt to receive the 2FA via your registered email address.
3. I need help with 2FA setup
   Please reach out to your account manager or customer service hotline.
4. Can I opt out of 2FA?
   For your security and protection of your account, 2FA will be mandatory as of 14th March 2025.

If you have any questions or concerns, please reach out to any of your agency’s dedicated Account Managers. Alternatively, email our Customer Service team at custcare@propertyguru.com.sg.