How to Follow-up with Enquiries
How to Follow-up with Enquiries
In real estate, follow-ups can make all the difference. While often overlooked, a simple follow-up can significantly increase your chances of closing a deal — or leaving a lasting impression that brings future business.
What Is a Follow-Up?
A follow-up is your way of keeping the conversation going with property seekers who’ve shown interest in your listing.
Every enquiry has the potential to become a serious prospect or client — so don’t ignore or dismiss them too quickly.
When and How to Follow Up
If a property seeker hasn’t replied to your initial response:
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Wait 24 hours, then send a friendly reminder or follow-up text.
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Keep your tone polite and helpful, not pushy.
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If there’s still no response, simply let them know you’re available to assist anytime in the future.
Consistency without pressure helps build trust and ensures you stay top-of-mind for future property needs.
Sample Follow-Up Message
Here’s a sample you can customise:
Hi [Name],
Just checking in to see if you’re still interested in the listing at [Location].
Please feel free to reach out if you have any questions or would like to arrange a viewing.
I’m happy to assist when you’re ready.Best regards,
[Your Name]
What If the Property Seeker Isn’t a Good Fit?
You should still respond professionally — even if the seeker’s criteria don’t match the listing.
In today’s digital world, your reputation is everything. Property seekers can easily leave reviews or check your track record online. A polite and respectful reply shows professionalism and protects your personal brand.
Redirecting the Conversation
If you have similar listings, offer them as alternatives:
Hi [Name],
Thank you for your interest in the unit at [Location].
While that may not be a perfect match, I have other listings at Telok Blangah Rise that may interest you.
Let me know if you’d like to view them or need more details.Warm regards,
[Your Name]
If you don’t have any alternatives:
Hi [Name],
Thank you for your enquiry. Unfortunately, I don’t have listings that match your current preferences at the moment.
That said, feel free to reach out anytime — I’d be happy to assist you with future property needs.Best,
[Your Name]
Pro Tips for Effective Follow-Ups
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Keep it brief, relevant, and friendly.
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Avoid spammy or repetitive messages.
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Track your communications to stay organised.
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Always be respectful — even if the enquiry doesn’t convert.
For general enquiries, please reach out to our Customer Service at the following:
- Phone: 6238 5971 (Mon – Fri 9am – 6pm, closed on PH)
- Email: custcare@propertyguru.com.sg
For technical assistance, please message us via WhatsApp at 9298 1629 (Mon – Fri 9am – 6pm, closed on PH) and we will get back to you within 1 working day.