What is Spotlight? 

Spotlight allows your listing to stand out in search results, capture relevant property seeker’s interest and generate more leads with five awesome features: 

• Headline – Highlight the property’s unique selling point to capture relevant property seeker’s attention right away. 

• Larger Search Results Tile – Create more visibility for your listing with a larger tile than regular listings on the search results page. 

• Image Carousel – Showcases listing upfront right on the search results page. 

• Large Profile Photo – Build your personal brand with the display of your profile photo right next to your listing. 

• Direct Contact – Have property seekers enquire straightaway on search results page. 

 How to Book Spotlight? 

The booking of Spotlight is self served via AgentNet Web & Mobile App and consumes Ad Credits. For your listing to be successfully Spotlighted, your listing has to: 

• Achieve a minimum of 95% of quality score 

• Have a headline 

Each Spotlight booking is valid for 7 days. Your listing will be spotlighted right away upon your activation and ends at the same time on the 7th day. 

For example, Spotlight was activated on 11 Feb, 08:00hrs. It will end on 18 Feb, 08:00hrs. 

How much does it cost to book Spotlight? 

The credit quantity will be displayed next to your selected listing. 

The amount of Ad Credits required to Spotlight a Commercial Listing or repost a Spotlight listing is fixed at a rate and differs from a Sale listing to a Rent listing. 

Why am I unable to proceed to book Spotlight? 

If your listing does not meet the requirements of Spotlight, you will see this message that prompts you to edit your listing. 

Can I repost a Spotlight listing? 

Yes, you can. It is recommended that you Repost your Spotlighted listing for better ranking. Please note that Spotlight does not extend your listing expiry date. 

Can I use Auto-Repost to Repost my Spotlight listing? 

Yes, Auto-Repost can be used to Repost your Spotlight listing. It does not matter if you choose to Spotlight or set your Auto-Repost schedule for your listing first. 

However, please note that Auto-Repost cannot be used to extend or renew your Spotlight listing. 

Can I cancel a listing that is Spotlighted? Do I get a refund if the listing I had Spotlighted is sold/rented before my Spotlight duration is over? 

You are not able to cancel your Spotlight listing once it is activated. No refunds will be made if you have sold / rented / deactivated your listing before your Spotlight duration starts or is over. 

If my Spotlight listing is suspended before my Spotlight booking ends, do I get a refund of the Ad Credits? 

No, you will not get a refund for the suspended Spotlight listing, but if your listing resumes before the end date of your Spotlight booking, it will be Spotlighted till its end date. 

Does Spotlight have an auto renewal function? 

Yes, if you tick on ‘Auto-Spotlight’, it’ll enable your Spotlight listing to be auto renewed for multiple weeks until you cancel. Once you enable Auto-Spotlight for your listing(s), it will continue running until you disable it or your listing(s) expires. 

Can I cancel my Auto-Spotlight? 

Yes, you will have the option to cancel your Auto-Spotlight from your listing management page. Click light blue Spotlight tab, then untick ‘Auto-Spotlight’ and then click on ‘Turn off Auto-Spotlight’ to cancel your Auto-Spotlight. 

Will I be charged Ad Credits whenever I tick or un-tick the Auto Spotlight checkbox multiple times?  

No, there are no Ad Credits charged for ticking or un-ticking the Auto-Spotlight checkbox. Ticking on Auto-Spotlight only means that the listing will be re-Spotlighted when the present Spotlight expires. 

Ad Credits are only charged when the listing is Spotlight or re-Spotlighted in a weeks’ time. 

What if I activate and deactivate Auto-Spotlight on the same day? 

You can activate and deactivate Auto-Spotlight as many times as you want. It will only take effect based on whether it is activated or not on the day of the expiry of the active Spotlight. 

Depending on which scenario you fall into, Ad Credits will be deducted: 

Scenario 1 – when you activate Auto-Spotlight on the day your current Spotlight booking expires, Ad Credits would already be deducted before you deactivate.  

Scenario 2 – when you activate Auto-Spotlight before your current Spotlight booking expired, Ad Credits would only be deducted on your current Spotlight booking expiry date. Hence, if you deactivate on the same day, you had activated it, no credits will be deducted. 

Is Spotlight the same as Boost? 

Boost improves the listing ranking by ensuring they are ranked on top of regular listings on search results, other than having a profile photo and ads-free listing details page. 

Spotlight does not affect the listing’s ranking on search results but provide enhanced cosmetic features to improve listing performance. 

How will Spotlight listing’s appearance differs from regular listings? 

There are six features that Spotlight listing have which differs from regular listing: 

• Headline – Highlight property’s unique selling point to capture relevant property seeker’s attention right away. 

• Larger Search Results Tile – Create more visibility for your listing with a larger tile than regular listings on search results page. 

• Image Carousel – Showcases listing upfront right on search results page. 

• Grey Gradient – Outshine competitors’ listings with the grey gradient effect. 

• Large Profile Photo – Build your personal brand with the display of your profile photo right next to your listing. 

• Direct Contact – Have property seekers enquire straightaway on search results page. 

For general enquiries, please reach out to our Customer Service at the following:

• Phone: +65 6238 5971 (Mon – Fri 9am – 6pm, closed on PH)
• Email: custcare@propertyguru.com.sg

For technical assistance, please message us via WhatsApp at +65 9298 1629 (Mon – Fri 9am – 6pm, closed on PH) and we will get back to you within 1 working day.