What is the Rewards Portal #
Terms and Conditions: Overview
The PropertyGuru Rewards Portal (“Portal”) is a rewards platform made available to eligible PropertyGuru agents (“Agents”). Through the Portal, Agents may earn and redeem rewards in the form of digital gift cards as part of PropertyGuru’s agent incentive programmes.
Who is eligible #
Terms and Conditions: Eligibility
- Wallet value is issued to selected agents based on PropertyGuru’s campaign eligibility criteria.
- Slots are limited. Once all 10 slots are filled for a property type and location, Turbo Pro displays as Sold Out.
- Eligibility does not constitute a guarantee of rewards, and participation may be suspended or terminated in accordance with these Terms.
How rewards are allocated #
Terms and Conditions: Rewards Allocation
Rewards are issued at the sole discretion of PropertyGuru.
PropertyGuru will determine:
- The value of rewards allocated
- The timing of issuance
- Any conditions tied to the rewards
Upon allocation, rewards will be credited to the Agent’s Rewards Wallet within the Portal.
How Points work #
Terms and Conditions: Rewards Value & Usage
EXAMPLE 2,000 Points = S$20
Rewards allocated to an Agent will be credited to the Agent’s Rewards Wallet and displayed in Points.
For the purpose of the Rewards Portal, the conversion rate is:
S$1 in reward value = 100 Points
For example:
- Points rewarded: 2,000 Points
- Equivalent reward value: S$20
Points represent reward value solely for the purpose of redeeming items available within the Rewards Portal and do not constitute cash, currency, or funds held on behalf of the Agent.
What you can and cannot do with Points #
Rewards and Points:
- Are non-transferable, except where expressly provided under these Terms and Conditions (see Deceased Agents);
- Cannot be exchanged or redeemed for cash;
- Cannot be withdrawn, resold, or transferred to another Agent or account; and
- May only be used to redeem eligible items available in the Portal catalogue at the time of redemption.
PropertyGuru reserves the right to determine and, where necessary, amend the Points conversion mechanism, subject to applicable campaign terms and reasonable notice where appropriate.
How to redeem a gift card #
Six steps from AgentNet. Use Previous and Next to walk through.
- Step 1Click Redeem Rewards on the AgentNet home page
Log in to AgentNet. On the home page, find your Rewards Wallet Balance and click Redeem Rewards.
Access to the Rewards Portal is provided through AgentNet Single Sign-On (SSO).
- Step 2Agree to the Terms and Conditions
The first time you open your Rewards Wallet, tick the box to agree to the Terms & Conditions and Privacy Policy, then click Continue.
- Step 3Choose a gift card
In the Rewards Catalogue tab, select the digital gift card you want to redeem.
Only eligible items available in the Portal catalogue at the time of redemption can be redeemed.
- Step 4Choose the amount and quantity
Select an amount or enter your own, then enter the quantity. Points to redeem shows the total Points needed. Click Checkout, or Add to cart to keep browsing.
Read the merchant's terms under Terms & Conditions on this page.
- Step 4Place your order
Email is the delivery option. Under Payments, select Reward wallet, tick I agree to the Terms and Conditions, then click Place order.
- Step 4Check your email
Your order number and the Points redeemed are shown on screen. Your gift card will be delivered to your registered email address. To see the order later, go to the Orders tab.
Voucher issues after redemption are directed to and resolved by the merchant.
Redemption terms #
Terms and Conditions: Redemption
Agents may redeem rewards for digital gift cards available in the Portal catalogue.
Upon successful redemption:
- Gift cards will be delivered to the Agent’s registered email address
Gift card terms #
Terms and Conditions: Gift Card Terms
Each gift card is subject to the terms and conditions of the respective merchant.
This includes:
- Validity period
- Usage restrictions
- Redemption instructions
Agents are responsible for reviewing and complying with the merchant’s terms.
You can read each merchant’s terms on the gift card’s page in the Rewards Catalogue, under Terms & Conditions.
When rewards expire #
Terms and Conditions: Rewards Expiry
Rewards validity and expiry are determined by PropertyGuru.
Rewards may:
- Have a fixed expiry date, or
- Be issued with a campaign-specific validity period
Unused Points when an Agent passes away #
Terms and Conditions: Deceased Agents
In the event that an Agent passes away with unused and unexpired Points remaining in their Rewards Wallet, the Agent’s Points and Rewards Wallet are not transferable to another person or account.
As an exception, and subject to verification and approval by PropertyGuru, PropertyGuru may provide the Agent’s verified next of kin or legally authorised representative with digital voucher(s) equivalent to 50% of the value of the Agent’s unused and unexpired Points as at the date PropertyGuru is notified of the Agent’s passing.
10,000 #
S$100 #
S$50 #
S$50 #
For example, where a deceased Agent has 10,000 unused and unexpired Points, equivalent to S$100 in reward value, the eligible recipient may receive digital voucher(s) with a total value of S$50.
The remaining 50% of the Agent’s unused reward value will be forfeited, and the Agent’s Rewards Wallet will subsequently be closed.
Documents you may need to provide #
Before any voucher is issued, PropertyGuru may require reasonable supporting documentation to verify:
- The Agent’s passing;
- The identity of the person making the request; and
- The person’s relationship to the Agent or legal authority to act on behalf of the Agent’s estate.
Supporting documentation may include, where applicable, a death certificate, proof of identity, proof of relationship, grant of probate, letters of administration, or other documentation reasonably required by PropertyGuru.
Conditions on vouchers issued #
Any voucher issued under this provision:
- Will be subject to the applicable merchant’s terms and conditions;
- Cannot be exchanged for cash;
- Cannot exceed 50% of the value of the deceased Agent’s unused and unexpired Points; and
- Will be issued only after PropertyGuru has completed the required verification.
Expired, forfeited, reversed, or previously redeemed Points will not be included when determining the voucher value.
Multiple or competing claims #
PropertyGuru reserves the right to determine the appropriate recipient where there are multiple claims, competing claims, or insufficient documentation, and may withhold issuance until the relevant entitlement has been satisfactorily established.
Adjustments and reversals #
Terms and Conditions: Adjustments & Reversals
PropertyGuru reserves the right to adjust, reverse, or claw back rewards in the following circumstances:
- The rewards were issued in error.
- The Agent was not eligible for the rewards allocated.
- There is evidence of misuse, fraud, or breach of these Terms.
Account access and security #
Terms and Conditions: Account Access & Security
Access to the Rewards Portal is provided through AgentNet Single Sign-On (SSO).
Agents are solely responsible for maintaining the confidentiality of their login credentials and for all activity conducted under their account.
PropertyGuru accepts no liability for unauthorised access to an Agent’s account arising from the Agent’s own negligence or failure to safeguard their credentials.
Programme changes #
Terms and Conditions: Programme Changes
PropertyGuru reserves the right to:
- Modify the rewards structure, catalogue, or mechanics
- Update these Terms & Conditions at any time
Continued use of the Portal constitutes acceptance of the updated terms.
Service availability #
Terms and Conditions: Service Availability
The Portal is provided on a best-effort basis.
PropertyGuru is not responsible for:
- Temporary system downtime
- Delays caused by third-party providers (including PineLabs or merchants)
Liability #
Terms and Conditions: Liability
Access to the Rewards Portal is provided through AgentNet Single Sign-On (SSO).
Agents are solely responsible for maintaining the confidentiality of their login credentials and for all activity conducted under their account.
PropertyGuru accepts no liability for unauthorised access to an Agent’s account arising from the Agent’s own negligence or failure to safeguard their credentials.
Data privacy #
Terms and Conditions: Data Privacy
By participating in the Rewards Portal, Agents agree that their personal data (e.g. name, email, mobile number) may be shared with PineLabs for the purpose of:
- Account creation
- Rewards fulfilment
- Related Communications
All data will be handled in accordance with applicable data protection laws (PDPA).
Suspension and termination #
Terms and Conditions: Suspension & Termination
Access to the Rewards Portal is provided through AgentNet Single Sign-On (SSO).
Agents are solely responsible for maintaining the confidentiality of their login credentials and for all activity conducted under their account.
PropertyGuru accepts no liability for unauthorised access to an Agent’s account arising from the Agent’s own negligence or failure to safeguard their credentials.
Governing law #
Terms and Conditions: Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Singapore. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Singapore courts.
