Why is PropertyGuru introducing Ad Credit top-up limits?
This change is intended to help guide agents toward the package that best matches their credit usage and business needs — rather than relying on excessive top-ups that may not reflect the intent or value of their current plan.
By introducing top-up limits, we aim to:
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Encourage agents to choose the right-fit package upfront — with the right balance of listings, tools, and credits
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Prevent over-reliance on credit purchases, which can lead to unsustainable listing practices
Does this mean I can’t purchase more even if I need to?
You can still purchase more credits — by selecting a Plus track or upgrading to a higher package with a larger (or unlimited) top-up limit. This ensures that your spend is aligned with your business scale, and gives you access to more bundled value.
Will this affect how many listings I can promote?
Not necessarily. Most agents will find that the subscription credits included — especially on Plus tracks — are sufficient for regular listing activity. Top-up limits are there to encourage better credit planning, not to restrict business growth.
What are the top-up limits for each package & price per credit?
Credit top-up limits are now tiered, ranging from 1,000 credits (Bronze) to Unlimited (Platinum).
| Package | Track | Credit Top-Up Limit | Price per Credit (incl. 9% GST) |
|---|---|---|---|
| Bronze | – | 1,000 | $1.74 |
| Silver
| Basic | 5,000 | $1.42 |
| Plus | 5,000 | $1.31 | |
| Gold
| Basic | 20,000 | $1.25 |
| Plus | 20,000 | $1.20 | |
| Platinum
| Basic | Unlimited | $1.04 |
| Plus | Unlimited | $0.98 |
Credit Top-Up Limits for Legacy Packages
Please note that credit top-up limits also apply to our legacy packages: Standard, Advance, Premier, and Business.
| Package | Credit Top-Up Limit | Price per Credit (incl. 9% GST) |
|---|---|---|
| Standard
| 1,000 | $1.74 |
| Advance
| 5,000 | $1.42 |
| Premier
| 20,000 | $1.25 |
| Business
| Unlimited | $1.04 |
These limits function the same way as they do for our new packages and are intended to help guide your credit planning and spend management effectively.
What happens if I hit my top-up limit?
Once you hit your limit, you won’t be able to purchase additional credits until you either:
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Wait for your new subscription term, or
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Upgrade your core package to the next tier (e.g., from Silver to Gold)
You cannot switch tracks (e.g., Basic to Plus) mid-subscription to unlock more top-ups.
How can I avoid exceeding my credit top-up limit?
If you foresee high usage:
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Choose the Plus track upfront for more included credits
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Consider a higher-tier package that offers higher limits or unlimited top-ups
Planning ahead helps you avoid interruptions to your ad strategy.
If I downgrade, will my Ad Credit top-up limit reset?
When you choose to downgrade, your credit top-up limit will adjust to reflect your downgraded package. However, any purchases carried over will count toward the new top-up limits until your next renewal cycle.
Can I still use previously purchased Ad Credits after downgrading?
Only partially. You’ll be able to retain Ad Credits up to the top-up limit of your new (lower) package. Any extra credits above the new limit will automatically expire once the downgrade takes effect.