Ratings & Reviews: Build Trust, Stand Out, Win More Leads #
Your professional reputation is one of your greatest assets.
With Ratings & Reviews on PropertyGuru, you can showcase your client feedback, strengthen your personal brand, and attract more quality leads.
Ratings & Reviews is a feature that allows customers who have previously contacted you through our platform to review their experience with you.
These verified reviews appear on your public Agent Profile, giving property seekers a better understanding of your professionalism, service quality, and expertise.
Why Ratings & Reviews #
At PropertyGuru, we’re building a “Trust Platform” — a transparent, efficient property marketplace connecting agents, property seekers, developers, valuers, and banks.
Ratings & Reviews plays a key role in this vision by:
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Encouraging transparency and credibility in agent-client relationships
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Helping property seekers make confident decisions when choosing an agent
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Improving the quality of interactions on our platform
How Ratings & Reviews Benefit You #
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Enhance Your Visibility: Positive reviews boost your credibility, helping you stand out and drive more traffic to your listings.
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Strengthen Your Personal Brand: Showcase your service quality and differentiate yourself from other agents.
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Attract Better Leads: Property seekers are more likely to engage with trusted agents who have strong reviews.
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Verified and Fair: Only customers who have contacted you via PropertyGuru can submit a review, and all reviews undergo moderation before being published.
Who Can Access Ratings & Reviews #
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Available to: All active PropertyGuru agent partners (individual subscriptions).
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Not available to: Corporate package subscribers.
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This feature is currently in Beta and will be rolled out progressively, with improvements along the way.
How Property Seekers Can Submit Reviews #
Property seekers who have contacted you through PropertyGuru can:
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Log in to PropertyGuru.
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Go to your Agent Profile or Listing page.
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Fill in the review form and submit it for moderation.
Once approved, reviews are displayed on your public Agent Profile.
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Property seekers can click “Read All Reviews” to view the full list in your Customer Reviews section.
Accessing Ratings & Reviews on AgentNet #
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Log in to AgentNet Web.
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Click your profile picture (top right) and select Ratings & Reviews.
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You’ll be taken to your dashboard, where you can:
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View all reviews
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Request reviews
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Appeal unfair reviews
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Tip: If you’re on mobile, log in via your browser to access the web version.
Request for Reviews from Your Customers #
We encourage you to request feedback — it can significantly enhance your credibility and lead to increased lead generation.
You can request reviews in two ways:
Method 1 – From Your Dashboard
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Visit the page that shows list of Customers you’ve interacted with.
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Select the customer and click Request for review.
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The customer will be notified and you can track the status in this tab.
Method 2 – Share Your Review Link
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In your dashboard, copy the Share this link with your customers URL.
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Send it to your customers via WhatsApp, SMS, or Email.
Moderation & Approval #
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All reviews are verified and moderated before publishing.
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Processing time: 3–5 working days.
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Reviews that breach our guidelines will be rejected or removed.
Appeal for a Review #
If you believe a review is unfair:
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Go to All reviews in your dashboard.
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Select the review and click Appeal this review.
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Submit your reason. The review will be hidden during the appeal process.
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View the status in the Appealed reviews tab.
Important:
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Only one appeal per review is allowed.
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If your appeal is successful, the review will be permanently removed.
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If unsuccessful, it will be reinstated.
Rejected or Removed Reviews #
A review may be rejected or removed if:
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It breaches PropertyGuru’s moderation guidelines
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It contains inappropriate, false, or unverifiable claims
You can check the status of all reviews in your dashboard under All reviews.
Tips on Using Ratings & Reviews #
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Check Your Dashboard Regularly to respond to feedback promptly.
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Proactively Request Reviews after a successful transaction.
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Maintain High Service Standards — every client interaction is a chance to earn a great review.
Remember:
Your Ratings & Reviews are more than testimonials — they are proof of your professionalism and service quality. Use them to build trust, win clients, and grow your business.