We know timing matters in real estate. Whether it’s posting a hot new listing at midnight or boosting your exposure during peak hours, you shouldn’t be held back by low Ad Credit balance. With the Agent Self-Serve Channel, you can purchase Ad Credits anytime, anywhere—quickly, securely, and with instant access after payment.
What is the Agent Self-serve Channel? #
The Agent Self-Serve Channel is a convenient online platform available to all active PropertyGuru Agent Partners, enabling you to:
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Purchase Ad Credits anytime, anywhere — no waiting for office hours or callbacks.
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Enjoy a seamless checkout from start to payment, all in one platform.
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Receive Ad Credits instantly upon successful purchase so you can take immediate action on listings.
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Access online-exclusive promotions for the best deals.
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Transact in a secure environment via accredited payment gateway partners.
Note: This service is available on AgentNet desktop and mobile web (not currently in the mobile app).
Promotions & Deals #
From time to time, we offer promotions exclusive to the Self-Serve Channel. While we aim to make offers available to all agents, some deals may be online-only.
To stay updated:
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Visit the Self-Serve Channel on AgentNet.
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Keep an eye on notifications via AgentNet, email, SMS, or from your Account Manager.
How they work: Apply a valid promo code at checkout to enjoy either a fixed amount or percentage discount.
After Purchase #
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Credit issuance: Ad Credits are usually available immediately; in rare cases, technical delays may take up to 30 minutes.
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Check balance: Go to Edit Account > Billing on AgentNet.
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Purchase history: Also found under Edit Account > Billing—invoices available within 24 hours.
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Missed promo code: Unfortunately, purchases can’t be amended or refunded after completion.
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Card statement reference: Transactions appear as “PropertyGuru Pte Ltd.”
Security & Support #
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Payment security: PropertyGuru does not store your card details. All payments are processed via accredited partner Adyen, with Level 1 PCI compliance and secure encryption.
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Suspicious charges: Contact Customer Service with your transaction details for investigation.
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Need help?
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Phone: +65 6238 5971 (Mon–Fri, 9am–6pm, excl. PH)
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Email: custcare@propertyguru.com.sg
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WhatsApp (message only): +65 9298 1629 (Mon–Fri, 9am–9pm, excl. PH; reply within 1 working day)
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