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Renew & Upgrade

Upgrading Your Agent Package: What You Need to Know

You can upgrade to a higher package at any time during your subscription. Use this article to check your upgrade options, see what happens to your credits, and work out the discount you qualify for.

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Last update: August 25, 2026

Frequently asked questions

Select a question to expand it.
Can I upgrade at any time during my subscription?

Yes, across core package tiers. You can move from Silver to Gold, for example, but you cannot switch between Basic and Plus within the same package.

How is the prorated price calculated?

It is based on the number of weeks you have used on your current package and the list price of the package you select. Your early upgrade discount is applied to that list price before GST. Contact your Account Manager for the exact amount.

Why can't I move from Basic to Plus within the same package?

Each track is priced and bundled differently, with its own credit allocation and entitlements. Choosing a package locks in that track for the subscription term.

How do I choose between Basic and Plus?

Consider your projected listing and credit usage, how often you expect to need top-ups, and how quickly you are scaling. If you expect to reach your credit top-up limit, choose Plus at the start.

What happens to my Ad Credits when I upgrade mid-term?

Subscription credits are prorated based on your usage of the existing package. Topped-up credits carry over in full and keep their existing expiry date.

Does my new credit top-up limit apply immediately?

Yes. The new limit and per-credit pricing take effect as soon as the upgrade is processed, so you can top up further within the new cap.

Can I pay for an upgrade in instalments?

Interest-free instalment options may be available. Contact your Account Manager to confirm what applies to your account.

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