How To Purchase Credits Online?

We know timing matters in real estate. Whether it’s posting a hot new listing at midnight or boosting your exposure during peak hours, you shouldn’t be held back by low Ad Credit balance. With the Agent Self-Serve Channel, you can purchase Ad Credits anytime, anywhere—quickly, securely, and with instant access after payment.

What is the Agent Self-serve Channel? #

The Agent Self-Serve Channel is a convenient online platform available to all active PropertyGuru Agent Partners, enabling you to:

• Purchase Ad Credits anytime, anywhere — no waiting for office hours or callbacks.

• Enjoy a seamless checkout from start to payment, all in one platform.

• Receive Ad Credits instantly upon successful purchase so you can take immediate action on listings.

• Access online-exclusive promotions for the best deals.

• Transact in a secure environment via accredited payment gateway partners.

Note: This service is available on AgentNet desktop and mobile web (not currently in the mobile app).

Promotions & Deals #

From time to time, we offer promotions exclusive to the Self-Serve Channel. While we aim to make offers available to all agents, some deals may be online-only.

To stay updated:

• Visit the Self-Serve Channel on AgentNet.

• Keep an eye on notifications via AgentNet, email, SMS, or from your Account Manager.

How they work: Apply a valid promo code at checkout to enjoy either a fixed amount or percentage discount.

After Purchase #

• Credit issuance: Ad Credits are usually available immediately; in rare cases, technical delays may take up to 30 minutes.

• Check balance: Go to Edit Account > Billing on AgentNet.

• Purchase history: Also found under Edit Account > Billing—invoices available within 24 hours.

• Missed promo code: Unfortunately, purchases can’t be amended or refunded after completion.

• Card statement reference: Transactions appear as “PropertyGuru Pte Ltd.”

Security & Support #

• Payment security: PropertyGuru does not store your card details. All payments are processed via accredited partner Adyen, with Level 1 PCI compliance and secure encryption.

• Suspicious charges: Contact Customer Service with your transaction details for investigation.

• Need help?

  • Phone: +65 6238 5971 (Mon–Fri, 9am–6pm, excl. PH)

  • Email: custcare@propertyguru.com.sg

  • WhatsApp (message only): +65 9298 1629 (Mon–Fri, 9am–9pm, excl. PH; reply within 1 working day)