Why is PropertyGuru implementing the 9% GST?

In Budget 2022, the Minister for Finance announced that the GST rate will be increased from 8% to 9% with effect from 1 January 2024. Read Overview of GST Rate Change by IRAS. The revenue from the increase in GST will go towards supporting the nation’s healthcare expenditure, and to take care of our seniors.

The rate change affects any GST-registered business that sells or purchases goods or services that are subject to the standard rate of GST. This includes the supply of media sales to a person belonging in Singapore or directly benefitting a non-GST registered person belonging in Singapore.

This is a tax output that PropertyGuru collects on behalf of IRAS and is passed over in its entirety.

When will the 9% GST be effective?

This will be effective on PropertyGuru from 01 January 2024.

What are the products and services that will be subjected to the 9% GST in accordance with the new government regulations?

As an outcome of this update, these are the products and services that will be subjected to the 9% GST from 01 January 2024:

• Agent Packages
• Ad Credits
• Prime Credits
• Concurrent Listings
• Corporate Listings

Do I need to take note of any system downtime for PropertyGuru to implement the 9% GST?

Yes. We will be implementing a system update between 28 Dec 2023, 12:00AM to 01 Jan 2024, 12:00PM. As such, we will not be able to accept any purchase during this period. Please complete your purchases by 27 Dec 2023, 11:59PM to avoid any disruption.

Should you need to make any purchase of Ad Credits & Prime Credits, it will still be available through our online Self-serve Channel. You may access this from AgentNet. However, kindly note that there will also be a system update between 30 Dec 2023, 11:59PM to 1 Jan 2024, 11:59AM when purchases will not be available.

I need to make an urgent purchase. Can PropertyGuru make any exceptions during the system downtime?

No. We seek your understanding that we are unable to make any transaction during the system update between 28 Dec 2023, 12:00AM to 01 Jan 2024, 12:00PM.

Should you need to make any purchase of Ad Credits & Prime Credits, it will still be available through our online Self-serve Channel. You may access this from AgentNet. However, kindly note that there will also be a system update between 30 Dec 2023, 11:59PM to 1 Jan 2024, 11:59AM when purchases will not be available.

For more information, please refer to GST: Guide for Advertising Industry.

For general enquiries, please reach out to our Customer Service at the following:

• Phone: 6238 5971 (Mon – Fri 9am – 6pm, closed on PH)
• Email: custcare@propertyguru.com.sg

For technical assistance, please message us via WhatsApp at 9298 1629 (Mon – Fri 9am – 9pm, closed on PH) and we will get back to you within 1 working day.