Prime Credits
Learn how Prime Credits can elevate your listings by unlocking Promoted Listings.
By PropertyGuru
• 2 years ago Using Prime Credits to Enhance Your Listing Performance
Managing your listing activities while meeting potential clients can be hectic. We want to focus on making your listings work for you so you can use this time to build meaningful relationships.
With all the possibilities we can offer to enhance your listing exposure, choose the best fit for your goals by choosing Prime Credits, Ad Credits, or both.
With Prime Credits, you can unlock access to value-add tools such as Promoted Listings. Promoted Listings enable you to reach a broader target audience and close deals efficiently.
Topping Up Your Prime Credits
Unlock the convenience of purchasing Prime Credits whenever you need them!
Available in increments of 1, these credits offer a 12-month validity period from the date of purchase, ensuring you have the flexibility to use them at your convenience.
Prices are inclusive of 9% GST. T&Cs apply.
Knowing the Prime Credits Required for Your Activities
The amount of Prime Credits needed to secure a Promote a listing is determined by Dynamic Pricing based on market demand and listing supply.
As market conditions change, the number of Prime Credits needed to maximise value for these tools will also vary. Some projects will need fewer credits, while others will need more.
Managing Your Prime Credits Balance & Usage
You can manage your Prime Credits balance and usage on AgentNet.
Checking Your Balance
On the Web – You can check your balance via the Prime Credit widget on AgentNet dashboard or select your profile from the bottom left navigation bar.
Reviewing Your Usage
Review your Prime Credits usage anytime via the Prime Credits Consumption Report on AgentNet. This report provides detailed records of your Prime Credits usage on Featured Agent and Promoted Listings over a specified period.
On the Web – Select More > Reports > Prime Credit Consumption on the left navigation bar.
On the app – Visit AgentNet > Tools > Consumption Report or click on the profile picture in the top right corner, followed by Consumption Report.
Overview of Prime Credit Consumption Report
On the page, you will find an overview showing the total number of Prime Credits consumed, categorised by listing action.
Following this, you will see a detailed report of each transaction utilising Prime Credits, which includes the following information:
- Billing Date
- Listing Action
- Property Name and Listing ID
- Duration of the Listing Action
- Quantity of Prime Credits used
These records are arranged from the most recent to the oldest.
Navigating the Prime Credit Consumption Report
If you want to review your Prime Credits usage for a specific listing, enter the Listing ID or Property Name in the search bar, then press Enter or click the search icon.
Click on the dropdown that displays “All” by default, and select the listing activities for which you would like to generate a consumption report.
Click the calendar icon to choose a start and end date, allowing you to generate a consumption report for a specific period.
Frequently Asked Questions
What are Prime Credits?
Prime Credits enable you to elevate your listings by starting Promoted Listing campaigns.
How do I get Prime Credits?
If you hold an Advance, Premier, or Business package, your entitlements include Prime Credits.
Should you wish to purchase additional Prime Credits, you can do so via AgentNet or your Account Manager.
Where can I check the Prime Credit expiration date?
On the Web – You can check your credit expiry via the Prime Credit widget on AgentNet dashboard or select your profile from the bottom left navigation bar.
For general enquiries, please reach out to our Customer Service at the following:
- Phone: 6238 5971 (Mon – Fri 9am – 6pm, closed on PH)
- Email: custcare@propertyguru.com.sg
For technical assistance, please message us via WhatsApp at 9298 1629 (Mon – Fri 9am – 9pm, closed on PH) and we will get back to you within 1 working day.
